Operations Management

Recognize the role of operations within the bigger picture of business strategy and master the fundamental aspects of managing the operations of a business.

About The Course

In this course you will learn conceptual frameworks and tools that can help you to better understand operations and see the opportunities and challenges so that you can you can make informed decisions about the design of your operations and get more out of them. You will be introduced to metrics for operations such as process capacity, lead time, and inventory. You will learn how to assess operations in light of customer expectations.

You will develop a skill set that is vital for managing operations and supply chains for any manufacturing or services business, and for evaluating operations of businesses, including candidates for alliances, mergers, and acquisitions.

Frequently Asked Questions

How does this course fit into the Improving Business Finances and Operations Specialization?

This is the fifth course in the track.



Illinois is a world leader in research, teaching, and public engagement, distinguished by the breadth of our programs, broad academic excellence, and internationally renowned faculty.

Recommended Background

Basic statistics knowledge, including the concepts of variation and distribution, is recommended.