Communication in the 21st Century Workplace

Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The focus of this course is to heighten your awareness of workplace communication, and equip you with new interpersonal skills.

About The Course

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

Frequently Asked Questions

What can I earn for completing this course?
Students successfully completing this course on Signature Track can earn a verified certificate.

Will I receive university credit for this course?
At this time, university credit is not available for this course. 

What resources will I need for this class?
The course is self-contained. No additional texts or materials are required.

When do I need to complete the course by?
This course is offered in the On Demand format. That means all the videos, quizzes and other content are always available and there are no deadlines. You can complete the course at your own pace.




Recommended Background

No background is required; all are welcome!