Fixing Healthcare Delivery

Isn’t it time to end the loss of life from preventable medical errors? Each year 100,000 patients die from preventable errors in the U.S. How can you help to change this intractable problem? Knowledge is power, and this course will provide you with a deep understanding of the problems and the solutions. You can become part of the solution.

About The Course

Presented by the University of Florida with content contributions from the Institute for Healthcare Improvement (IHI). 


As noted over a decade ago, nearly 100,000 patients die annually as a consequence of preventable medical errors each year, and over 1 million patients suffer life-changing injuries. Despite the calls to action medical errors continue at the rate of 1 out of 10 patients. How can those of us who help to deliver care and those of us that receive care help to prevent harm? There are 5 fundamental areas each of us needs to understand and work to improve. 

  1. High performing manufacturers and athletic teams have developed highly sophisticated protocols, customer-supplier relationships, and feedback mechanism that allow them to continually improve, and we can apply these approaches to healthcare. 
  2. The delivery of patient care is no longer an individual sport. The complexity of care and the large number of caregivers requires teamwork. We all need to learn how lead and be part of multidisciplinary teams that include the patient and focus patient needs. 
  3. The human brain continually makes errors. Certain conditions increase the likelihood of errors, and these need to be avoided. Systems can be designed that force the right behavior, and second checks can help caregivers provide the right care at the right time and in the right place. 
  4. Leadership should not only be practiced in the boardrooms and administrative offices; we all need to become effective leaders. Most importantly we must practice adaptive leadership, that is, leadership that promotes a true change in the way things are done. 
  5. Finally we all can utilize the campaign methods of successful politicians and advocacy groups to change the attitudes of our fellow caregivers and patients, and thereby change the culture of our healthcare systems. 

During this 8-week course you will be provided with the tools to accomplish all 5 of these goals, and as an individual you can truly make a difference.

This course is adapted from Dr. Southwick's recently published book "Critically Ill: A 5-point Plan to Cure Healthcare Delivery".

Frequently Asked Questions

  • Will I get a Statement of Accomplishment after completing this class?

    Yes. Students who successfully complete the class will receive a Statement of Accomplishment signed by the instructor.

  • What resources will I need for this class?

    For this course, all you need is an Internet connection, and the time to read, write, discuss. I also hope you will come with a passion to improve healthcare delivery and save lives.

  • What is the most important lesson I will come away with if I take this class?

    You will deeply understand the complexity of healthcare delivery and the high stakes of accepting the "way it is". Armed with this new knowledge you will be able to create solutions at the ground level that will improve the lives of patients and healthcare providers.

Recommended Background

No specific background is required: all are welcome. Experience receiving or providing health care will be helpful. Medical jargon and terminology will be avoided allowing everyone to understand the problems we face in delivering healthcare and the solutions.